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Policies and Procedures

Policies and Procedures for Sales and Service.
Any Product delivered to our shop for repair that is wet and or dirty may be rejected. Otherwise, in order to proceed with the repairs, we will need to clean and dry the inflatable for which a fee will be charged.

Receiving Inflatables or products with multiple repairs that are not marked out will have to be blown up and inspected. A fee will be charged for inspection of the product or inflatable.

All repairs must be picked up within 24hrs of completion or on scheduled pickup date. Otherwise, a storage fee will be charged per day.

Payment is Due upon Completion. After 30 days of non-payment, an administrative fee will be applied to the invoice. (admin fee $35)

After 60 days of non-payment for service, the account is sent to our "accounts processing department".

Onsite Service: All Sewing Customs will only travel onsite for TSSA or ADMI inspections.

Typographical: In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price

Out Of Stock Items: There may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

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